Air China Customer Care Number Toll Free

Air China Customer Care Number, Email Id and Registered Address

Need to Contact Air China Customer Care Number? Then Get the Contact Details from Here.

Summary Table

Air China Official Website Official Site 
Air China Customer Care Number 18002006799
Air China Customer Care Email-Id [email protected]


About Air China Customer Care Number

Air China Customer Care Number, Email Id and Registered Address
Air China Customer Care Number, Email Id and Registered Address

Are you Unable to use Air China Customer Care? If you have any kind of doubts in your mind about Air China services and tickets enquiries, please contact calling associates at Air China Contact Number. The helpline no for different locations can be very useful in solving out the issues. For managing your flight and to view the current status of flights, please feel free to contact airlines executives through Air China toll-free number 18002006799. All the travel related details can be enquired via Air China helpline no.

People belong from Bangalore, Delhi, Chennai, Pune, Mumbai, Kolkata or any other region may avail the Air China Customer Care services. The Air China Customer Care email id is also given along with the Air China Customer Care no so that customers can gain utmost assistance. The details for Air China Customer Care helpline number is the most important way to sort the customer grievances and make them aware of exciting services. We have also provided the Air China Customer Care office address below so that you can also visit for best possible services. For attaining more details about Air China Customer Care phone number, you may check the page designed by the team of Apart from Air China Customer Care toll-free number, email and regional office address of the organization is also mentioned on this page.

Air China Customer Care Number

The official and only Air China Customer Care number available online and which you can dial 24×7 is as following. Customers can contact the locators on below stated Air China Customer Care toll-free numbers for acquiring details or solution of the queries. For the comfort of its customers, the company has provided 24/7 access to insurance professionals. For the comfort of Insurance holder, we are providing the Air China Customer Care Numbers here and you can call on this for getting an answer related to any queries. Air China Customer Service helpline number: 18002006799

 Air China Customer Service Number

To learn more about the services of this insurance company simply give a call on the below placed Air China toll-free Number. If you want to fetch more details use the below-placed contact numbers.

Air China Toll-Free Number 18002006799

(Available Monday Through Saturday 10 am – 6 pm Except On Public Holidays)

Read: List of top 10 E-commerce Companies of India

Air China Customer Care Number 001-800-882-8122
Air China Toll-Free Number 1800 200 6799
Air China Customer Care Email Id [email protected]

Air China Customer Care Number Toll-Free  18002006799
Air China Contact Number for Service and Sale  95583 / 4008100999
Air China Customer Service Phone Number  0018008828122

Air China Customer Service Number

Region Air China Contact Number
  • Website:
Air China Airlines Contact Number North America +1-800-882-8122
Air China Airlines Contact Number Europe 00-800-86-100-999

  Air China Hotline Numbers

Regions Air Chain Contact No
  • Tel: 0086-95583
  • 0086-10-95583
Fax: 0086-10-95583-1-0
North America Tel: +1-800-882-8122
Fax: +1-310-322-1133
Europe Tel: 00-800-86-100-999 (for calls from fixed line telephones only)
Fax: 0049-52-418-089-888
Russia Tel: 810-800-86-100-999
Fax: 0049-52-418-089-888
Japan TEL: 0570-0-95583 Only Japan area call
FAX: 03-3501-1801
Korea Inside Korea: 001-800-86-100-999
Australia Tel: 0011+80086100999
Singapore Tel: 001+80086100999
Hong Kong Tel: 001/006+80086100999
Manila Tel: 00+80086100999
The United Arab Emirates Tel: 00+800035704517
India Tel: 1-8002006799

Air China Contact Number Mainland China

Office Air China Contact Number
Baotou 0472-5122244
Hohhot Representative Office 0471-6964103
Wangjing Booking Office 0086-95583
Sanyuanqiao Booking Office 0086-95583
Guanghualu Booking Office 0086-95583
AnWai Booking Office 0086-95583
Shantou 0754-88261228
  • 0311-86666969
  • 0311-86695990
Dabeiyao Booking Office 0086-95583
Zhangjiajie Office 0744-8277711
Yangfangdianlu Booking Office 0086-95583
Zhongguancun Booking Office 0086-95583
Changchun 0431-88966565
Changsha 0731-84498888
Chongqing 023-67731787
Dalian 0411-84801161
Dazhou 0818-2295583
Fuzhou  0591-87604862/3
Guilin 0773-2800777
Yinchuan Representative Office 0951-6723636
Guiyang 0851-86570700
Haikou 0898-68593275/76
Hailaer 0470-8577808
Hangzhou 0571-86664999
Harbin 0451-82336161
Hefei 0551-62853999
JiuZhaigou 0837-7250333
Nanjing 025-84815540
Kunming 0871-63159792
Lanzhou 0931-8792902
Lhasa 0891-6820777
Lijiang 0888-5158999
Mianyang 0816-2345086
Nan Chang 0791-82189737
Nan Ning 0771-5512850
Ningbo 0574-83863561
Qingdao 0532-81979781
Sanya  0898-88898370
Shanghai 021-22353767
Shenyang 024-23180409
Shenzhen 0755-82932499
Tianjin 022-23301547
Urumchi 0991-4647188
Weihai 0631-5190777
Wenzhou 0577-88668222
  • 027-68852225
  • 027-68852227
Xi’an 029-68686999
Xiamen 0592-5084383
Xichang 0834-3289876
Xining 0971-8235234
Yanji 0433-2902801/ 2902802 / 2902803
Yantai 0535-6586759
Yuncheng Representative Office 0359-2590210 / 2590860
Zhengzhou 0371-65781116
Zhuhai 0756-8883185

  China Office Address

Office Address
Baotou Room 1308, Level 15, Jinrong Guangchang (Financial Square), 98 Huanghe Avenue, Gaoxinqu (High-Tech Zone), Baotou
Hohhot 1F, Air China Building, 96 Zhelimu Road, Xincheng District, Hohhot Postcode: 010010
Wangjing Booking Office Room 101C, F1, F Airmont Tower, No.33 Guangshun North Street, Chaoyang District, Beijing, 100102, P.R.China
Sanyuanqiao Booking Office JingXin Mansion, A-2, Dong San Huan Bei Road, Chaoyang District, Beijing, 100027, P.R. China
Guanghualu Booking Office 1st Floor/Rm 105,B Heqiao Building No.8 Guanghua Road, Chaoyang Distrist, Beijing, 100026, P.R. China
AnWai Booking Office 1 St Floor, Jiangbao Garden, No.183 An Ding Men Wai Street Dongcheng District, Beijing,100011,P.R.China
Shantou Room 1702, Tower A, International Commercial Building, No. 106, East Jinsha Road, Longhu District, Shantou Zip Code: 515041
Shijiazhuang 1211, 12th Floor, World Trade Plaza Hotel, 303 Zhongshan East Road, Shijiazhuang, Hebei, 050011, P.R.China
Dabeiyao Booking Office 1st Floor, Avic Plaza, NO.10, Dongsanhuan Zhong Road, Chaoyang District, Beijing, 100022P.R.China
Zhangjiajie Office Room A506, Fifth Floor, Dayong Bridge Radio and Television Tower, Yongding District, Zhangjiajie City, Hunan Province Postcode: 427000
Yangfangdianlu Booking Office 1st Floor, Jingmen Building, No.9 Yangfangdian Avenue, Haidian District, Beijing, 100038, P.R.China
Zhongguancun Booking Office No. 45, Kexueyuan South Road, Zhongguancun, Haidian District, Beijing,100080,P.R.China
Changchun 1101, Everbright Building, 2677 Jiefang Road, Changchun, 130061
Changsha Air China Changsha Sales Office, Tower B, FAirview-Huatian Business Building, No. 204, 1stsection ofFurong Central Road, Kaifu District, Changsha Zip Code: 410008
Chengdu Tower A Air China Century Center No.1 Aviation Road, ChengDu, 610041
Chongqing No. 30, Jianxin North Road, Jiangbei District, Chongqing 400020
Dalian Air China Plaza, 578 Zhongshan Road, Shahekou District, Dalian 110621
Dazhou 25/F, ICBC Building, No.538, West Ring Road, Nanwai District, Dazhou, 635000
Fuzhou No. 31, Jinquan Road, Gulou District, Fuzhou 350001
Guangzhou 1st Fl., South Building, Jungong Mansion, No. 118, Yuehua Road, Guangzhou 510030
Guilin F1, Zone B, Guishan Huaxing Hotel, 1 Chuanshan Road, Guilin
Yinchuan F10, Investment Building, 65 Hubin West Street, Yinchuan, Ningxia
Guiyang Room1-6, 20th Floor, Unit 1, Tower 6, Poly International Plaza, No. 42, Shinan Road, Nanming District, Guiyang City, Guizhou Province. Postcode: 550005
Haikou 15A ZijingXinxi Apartment Building, No.2-1 Zijing Road, Longhua District, Haikou City, Hainan
Hailaer 1102, No. 1 Office Building, Xuefu Road, Hailar District, Hulunbeier, Inner Mongolia Autonomous Region
Hangzhou No. 30, Hongmenju Lane, South side of Yaojiang Mansion, No. 126, South Yan’an Road, Shangcheng District, Hangzhou Zip Code: 310002
Harbin No. 11 Lishun Street, Nangang District, Harbin 150090
Hefei Air China Hefei Branch, 1F, Huishang International Building, 356 Shouchun Road, Hefei, Anhui, 230001
JiuZhaigou Cangyaoquan Mountain Village, Chuanzhusi Town, Songpan County, Aba Prefecture, 623300
Nanjing F1, Huangpu Building, Huangpu Road, Xuanwu District, Nanjing, Postal Code: 10016
Kunming 1st Fl. Huaerdun Building, No. 448, Qingnian Road, Kunming 650021
Lanzhou Room F, 18th floor, Fortune Center, No. 638, Donggang West Road, Lanzhou, 730000
Lhasa Tibet Building, 67 Beijing Middle Road, Lhasa, Tibet
Lijiang Underground Level 1, Guanfang Hotel, No.1 Qixing Street, Lijiang, 674100
Mianyang No. 8, 14/F, Xinyi Building, No.72, East Section, Linyuan Road, Mianyang, 621000
Nan Chang Nanchang Representative Office: Room 802, 8F, Crown International Business Plaza, 258, Yanjiang Zhongda Road, Nanchang Postcode: 330025
Nan Ning  F1, Guangxi Development Building, 111 Minzu Avenue, Nanning, Guangxi
Ningbo Room1402, Block B, Yinyi Global Center, No.42 Yaohang Street, Haishu District
Qingdao No.111, Yan’an 3rd Road, Qingdao, 266071
Sanya West Office Area of Phoenix Waterside Gloria Resort, No.555 East of the River Road, Sanya City, Hainan Province
Shanghai No.199, YingBin San Rd, Hong Qiao International Airport, Shanghai
Shenyang  Room 3606, A, Huangchao Wanxin International Mansion, 392 Qingnian Street, Heping District, Shenyang Post Code: 110004
Shenzhen 1F.A Bldg, Xinzhu Garden, Nonglin Road, Futian, Shenzhen 518040
Tianjin No. 103 Nanjing Road, Heping District, Tianjin 300050
Urumchi 1st Floor, Chenjian Building, No. 133, Nanhu South Road, Urumchi 830063
Weihai R1702, CITIC Tower, No.2, Qingdao North Road, Weihai, Shandong Province, 264200
Wenzhou Hongding Building, 23 Hualongqiao Road 1, Wenzhou 325000
Wuhan No.3401, Boss Will Plaza, Sanyang Road, No.1268, Jinghan Avenue, Jiangan District, Wuhan, P.R. China
Xi’an 1F(south) Tangyan International Center, No.3, Tangyan Road, Xi’an 710075
Xiamen Xiamen Representative Office: Apron Building, Huguang Tower, Hubin East Road, Xiamen Postcode: 361004
Xichang 8/F, Star Commercial Plaza, No.25, Chang’an East Road, Xichang, 615000
Xining R1005, Santian Century Plaza, Xining, 810000
Yanji Air China Yanji Sales Office, 1/F, Yanhong Tower, No.1161, Juzi Street, Yanji, Jilin Province, 133000
Yantai Rm.1704,Tianhong Kaixuan Building 4th Floor, 53 Nanshan Rd., Zhifu District, Yantai
Zhengzhou Room 2801 Xin Mang Guo Building, No.9 Shang Wu Wai Huan Road, Zhengdong New District, Zhengzhou City, Henan Province, PR China.
Zhuhai 8, 2 Jianye Wu Road, Jida Jiuzhou Dadao Zhong, Zhuhai, Guangdong

  Air China Contact No HK and Taiwan Office Address

Office Address Air China Contact Number
  • Taiwan Taipei Representative Office: Room D, 61F, Building 101 Taipei, No. 7, Section 5, Xinyi Road, Xinyi District, 101 Taipei
  • E-Mail: [email protected]
  • Reservation: 00800-86-100-999
  • office: 00886-2-8101-1186
Hong Kong
  • Room 1906-1910, China Resources Building, 26 Harbour Road, Wanchai, Hong Kong
  • [email protected]

Air China Customer Care Number for Asia and Pacific

Office Air China Contact Number
Islamabad +92 51 2894094 / +92 51 2894095
Auckland Airport 64-9-2561682
Colombo 0094-11-2381203
Chiang Mai +6653-274326
  • 0063-2-8085777
  • 0063-2-8086777
  • 00.800.86.100.999 (toll-free)
KARACHI 0092-21-34301801-03
Mumbai 91 22 61175555
Auckland 64-9-3797696
Bangkok 662-108-1888
Bangkok +66-2134-2455
Delhi +91-124-4737366
Ho Chi Minh City 84-8-38233888
Jakarta +62-21 57938580 (Hunting)
Melbourne 61-3-86025555
Melbourne 61-3-9338 3387
  • 977-1-4440650
  • 977-1-4440651
Kuala Lumpur 603-21661999
  • +66-7635-6292
  • +66-7635-6293
Phuket 006676-351227
Singapore +65-62252177
  • +65-65429389
  • Cargo: +65-65428292
Sydney 61-2-92327277
Sydney 61-2-96696606
Ulan Bator (Airport office: ) 00976-70049770
Ulan Bator 00976-70009933
  • 0095-1-655882
  • 0095-9253531122
  • 97-1-42718555
  • Airport:97-1-42200880
Kuwait 96-5-2438568
Kuwait 96-5-2426128

Office Details-

Office Address
Islamabad Office No.G-09, Ground Floor, ISE Tower, Islamabad, pk.
Auckland Airport Room S19, Level 2,Auckland International Airport, Auckland 2022 Postal : Mail box :107098 Auckland Airport Auckland 2150
Colombo 5th Floor,”Jetwing House I” 46/26 Navam, Mawatha Clombo 02, Srilanka
Chiang Mai 60 Moo3, Sutep Subdistrict, Muang District, Chaiang Mai Province 50200
Manila Unit 5, 20/F Zuellig Building, Makati Avenue Corner Paseo de Roxas, Makati City 1225
KARACHI Shop no.11 business avenue shahrah-e-faisalkarachi.
Mumbai Ground Floor, C&B Square, 127 Andheri-Kurla Road, Andheri(east), Mumbai-400069
Auckland Level 16, No.1 Queen Street, Auckland, New Zealand P.O. Box: 105658 Auckland Central, NZ
Bangkok 98 Sathorn Square Office Tower,9th Floor, Unit 9008-9010 North Sathorn Road, Silom, Bangrak, Bangkok 10500, Thailand
Bangkok Suvarnabhumi Airport AOB Building 3rd Fl., Room No. Z3-005, 999 Moo 1, Nongprue, Bangpli, Samutprakan
Delhi Unit No.702, Vatika City Point, Sector—25, MG Road, Gurgaon Haryana.122002
Ho Chi Minh City Add: U803, 8th Floor , Sunwah Tower , 115 Nguyen Hue , Dist 1, HCM , Viet Nam
Jakarta 39th Floor, The East Tower Unit 03-05 JL. DR. Ide Anak Agung Gde Agung Kav. E3.2 No.1 Jakarta 12950 — Indonesia
Melbourne Level 31, 570 Bourke Street,Melbourne, V.I.C.3000, Australia E-
Melbourne Level 2, International Terminal, Melbourne Airport Tullamarine Vic 3043 Australia Po Box 5080 Melbourne Airport Vic 3045
Kathmandu Sundar Bhawan,Hattisar-1,Kathmandu,Nepal
Kuala Lumpur Level 15, Plaza OSK, Jalan Ampang ,50450 Kuala Lumpur , Malaysia
Phuket Metropole Hotel, 1st Floor, 1 SoiSurin, Montri Rd., Phuket 83000, Thailand
Phuket Airport: ROOM NO:360 ,222 MOO.6 MAIKHAO TALANG PHUKET 83110
Singapore 9 Raffles Place #20-21, Republic Plaza II, Singapore, 048619
Singapore Airport Office: Room 03-120 (P.O. Box57 ) Passenger terminal 1, Singapore Changi Airport, Singapore 918142 e
Sydney Level 25, 123 Pitt Street, Sydney, N.S.W.2000, Australia
Sydney Suite 1309, Level 3, International Terminal 1 Sydney Airport, Mascot, NSW2020 Australia
Ulan Bator (Airport office) Airport office: ChingisKhaan International Airport, Khan Uul District Ulaanbaatar Mongolia
Ulan Bator NarniiZam 87, 1st Khoroo Sukhbaatar District Ulaanbaatar Mongolia
Yangon Building 2, Yangon hotel, Corner of Pyay Road & Kabaraye Pagoda Road, 8th Mile Junction, Mayangone Township, Yangon, Myanmar.
Dubai Deira Dubai Salahaldin Road, P.O. Box: 11275 Dubai UAE
Kuwait Al Faris Building, Shuada Street Safat 13058, Kuwait

Africa Head Contact Details

Office Air China Contact Number
  • 0027-11-0814102
  • 0027-11-0814100

Air China Europe Office Contact Numbers

Office Air China Contact Number
Oslo 47-93660216
Mensk 375-17-2202666
Dusseldorf 49-211-2297970
Dusseldorf 49-211-2107350
Sao Paulo 0055 11 3186-8866 / 0055 11 3186-8888
Sao Paulo Airport 0055- 11-24454989 / 0055-11-24457404
Barcelona 0034-93 1190123
Budapest Office 36-1-7907178
Budapest Airport Office 36-1-296 5639
Athens 30-2107220630
Berlin 49-30-2360810
  • 49-69-27137934
  • 49-69-27137938
  • 49-69-27137939
  • 49-69-27137914
Frankfurt 49-69-69052141
Geneva Office 41-22-7178651 (Airport office: +41-22-7178658 )
Helsinki 358-9-68189988
  • 90-2122965342
  •  90-2122964786
London Office 44-20-32750200
London Heathrow 44-20-87454624
Madrid 34-91-5489032
Milan 39-02-6556322
Milan 39-02-58580150
Moscow 7-495-2300080
Moscow 7-495-5782725
Munich 49-89-242925712 / 13
  • 49 89 97592122
  • 49 89 97592123
Paris +33-1-42661658
Paris 33-1-48627250
Rome 0039-06-8552249
Stockholm +46-8-216146
Stockholm 46-8-7979184

Cargo: 46-8-7979185

Vienna 43-1-5868008
Zurich 41-44-2136080

Europe Office Address

Office Address
Oslo Lillevannsveien 57b,0788 oslo Norway
Mensk Office 501. Nemiga Str.5,Minsk Republic Of Belarus.
  • Air China Zentralgebaeude ZG 2.163 terminalring 40474 Duessleodorf
  • E-Mail: [email protected]
Sao Paulo Alameda Santos, 745 4ºandar conj 42 Cerqueira César, SP, São Paulo, Brazil. CEP:01419-001
Sao Paulo Airport Terminal de passageiros 3 , Sao Paulo International Airport Rodovia Hélio Smidt, s/nº – Cumbica, Guarulhos – SP, 07190-972, Brazil
Budapest Office
  • 1062 Budapest, Vaciut 1-3, Westend B Tower 6floor, 624, Hungary
  • Email: [email protected]
Budapest Airport Office
  • Airport Office:1186 Budapest, BUD International Airport, Terminal 2B, 4008ROOM, Hungary
  • Email: [email protected]
Athens 214 Syngrou Ave 17672 Athens, Greece
Berlin LeipzigerPlatz 2 10117 Berlin Germany
Frankfurt Duesseldorfer Str. 4, D-60329 Frankfurt / Main Germany Individual travelers
Frankfurt Airport Office: Room 2012342, D-60549 Frankfurt/Main Germany
Geneva Office Bureau 1_952, Route de l’ Aeroport 21, 1218 Le Grand-Saconnex
Helsinki Annankatu 25, 00100, Helsinki, Finland
Istanbul ErgenekonMah. Halaskargazi Cad. Yenipalas Apt. 55/3, Sisli/ Istanbul Turkey
London Office West Wing, 11th Floor 389 Chiswick High Road London, United Kingdom W4 4AJ
London Heathrow Level Zero, Room 118 Terminal 2 London Heathrow Airport TW6 1EW
Madrid Calle Gran via 30, Planta-11,28013, Madrid
Milan Via Filippo Turati 32,20121 Milano, Italy
Milan Corridor F,3RD Floor ,Malpensa Airport Terminal 1
Moscow Lubyanskiyproezd, 11/1, bldg 1,5th Metro: Kitai-gorod
Moscow Sheremetievo Airport, Terminal F, 6tl, office 604 618
Munich Booking Office: Rindermarkt 6, D-80331 Munich, Germany
Munich Airport Office: Terminal 2, Level 3 Room 6760 – 6761 PO Box: 241237 D-85334 Airport Munich
Paris 10, Boulevard Malesherbes-75008 Paris, France
Paris Airport Office: Escale B.P.20234-Aeroport Charles de Gaulle-95713 Roissy, France
Rome Downtown Office: Corsod’ Italia 29-00198 Rome, Italy Airport Office: AIR CHINA Counter, Terminal 3, Aeroporto di Fiumicino, 00054, Rome, Italy
Stockholm Kungsgatan 64,1tr P.O.Box-1131 SE-111 81 Stockholm, Sweden
Stockholm Air China Limited 4th Floor Terminal 5, Arlanda Airport Box 9 SE-19045
Vienna Opernring 1/E/527, A-1010 Wien, Austria
Zurich Nuescheler Strasse 35, CH 8001 Zurich, Switzerland

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Press Here To View Air China Special Offers

Air China Complaints Numbers

Phone/Fax: (+86-10)59036666

  • Website:
  • Mobile Web:

 Air China Customer Care Branch Offices

Andhra Pradesh

AIR CHINA CUSTOMER CARE Limited, 1-2-195 To 215, Flat No.104 To 106 Surya Kiran Complex 1stFloor S D Road Sec-Bad

City/State:  Hyderabad, Andhra Pradesh
Pin code: 500003

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177


AIR CHINA CUSTOMER CARE Limited, Sco 14(Ff), Sector-7c, Madhya Marg, Chandigarh

City/State:  Chandigarh, Chandigarh
Pin code: 160019

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177

New Delhi

AIR CHINA CUSTOMER CARE Limited, Shop No. Png 1, Patel Nagar Metro Station, Patel Nagar, New Delhi 110008

City/State:  New Delhi, Delhi
Pincode: 110008

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177


AIR CHINA CUSTOMER CARE Limited, Plot No-153, Pda Colony, Near Canara Bank, Alto-Porvorim, Bardez, Goa

City/State:  Goa, Goa Pincode: 403521

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177


AIR CHINA CUSTOMER CARE Limited, Sri Lakshmi Narasimha Complex, 5-72, Road No:4, Budda Nagar, Near UpplaDepo,PerziaGuda, Ghatakesar (Mdl), Ranga Reddy

City/State:  Boduppal, Hyderabad
Pin code: 500039

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177


AIR CHINA CUSTOMER CARE Limited, 81/83 Shalini Palace, 3rd Floor Bhawani Shankar Road, Dadar West

City/State:  Mumbai, Maharashtra
Pin code: 400028

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177


AIR CHINA CUSTOMER CARE Limited, 250, Basant Avenue, Ima Building, Amritsar

City/State:  Amritsar, Punjab
Pin code: 143001

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177

Tamil Nadu

AIR CHINA CUSTOMER CARE Limited, No:29, Swetha Swarnam

City/State:  Chennai, Tamil Nadu
Pin code: 600049

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177


AIR CHINA CUSTOMER CARE Limited, Khalsa’s Silver Arc, New-453/411, Old-B8 Near Bata Showroom, Dharmapuri, Dehradun Uttarakhand -248001

City/State:  Dehradun, Uttarakhand
Pin code: 248001

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177

West Bengal

AIR CHINA CUSTOMER CARE Limited, 177, Raja Dinendra Street Deshbandhu Park Shyambazar

City/State:  Kolkata, West Bengal
Pin code: 700004

For Sales Enquiry: 02239432855

For Service Enquiry: 18602661177

 Air China Customer Care Contact Details

Air China Customer Care India customer care toll-free number: 08000287034 (Calls are FREE from a BT landline). Charges from other network providers and mobiles may vary. Air China Customer Care number UK 03301230790 – (Calls from UK landlines and mobiles will be charged at local rate). Your network provider will include these calls as part of any inclusive minutes.

Note: Contact during Office Hours on All Working Days (Between 10:00 – 17:30 Hrs on Monday-Fridays and 10:00 – 13:30 Hrs on Saturdays).

Air China Customer Care Contact Number

Location Name Air China Customer Care Numbers
Ahmedabad 079 – 60601010
Bangalore 080 – 60601010
Chennai 044 – 60601010
Delhi 011 – 60601010
Hyderabad 040 – 60601010
Kolkata 030 – 60601010
Mumbai 022 – 60601010
Pune 020 – 60601010
Jaipur 0141 – 60601010

 Note: Expected Response time is 5 to 10 minutes.

Thus, the people from different states of India like Jammu and Kashmir, Hyderabad, Allahabad Pradesh (AP), Mumbai, Delhi, Telangana, Bangalore, Noida, Maharashtra, Tamil Nadu, Karnataka, Goa, Kerala, Odisha, Kolkata (West Bengal), Rajasthan, Uttar Pradesh (UP), Punjab etc. can contact on the above Air China Customer Care number for any queries or questions. Read below to get Air China Customer Care card customer care number of Corporate Office Metro Bhawan members. You can inquire about all the details from them.

1.    Mumbai-Infiniti Mall, Unit No 14, Ground Floor, New Link Road, Oshiwara, Andheri West, Mumbai – 400053
2.    New Delhi -Khan Market, Khan Market, 58-B, Rabindra Nagar, New Delhi – 110003
3.    Bengaluru-VR Mall, Shop No 16, Ground Floor, ITPL Main Road, B Narayabapura, Bengaluru- 560048
4.    Mumbai-Mumbai Airport-Terminal 2, Domestic Arrival, Terminal-2, Chhatrapati Shivaji International Airport, Mumbai – 400099
5.    Delhi-Delhi Airport, Domestic Departure, Terminal-3, Indira Gandhi International Airport, New Delhi – 110037
6.    Noida-Logix City Centre Mall, Ground floor, Store No-6, Plot No BW 58, Sector 32,  Noida – 201301
7.    Amritsar-Mall of Amritsar, Unit GF35, MBM Farms, Sultan Wind Sub Urban, Main GT Road, Amritsar – 143001
8.    Pune-Westend mall, Ground Floor, Unit no: GS-09C, S. No. 169/1, D.P. rd. Sector I, Aundh, Pune 411007
9.    Mumbai-Phoenix Market City, Upper Ground Floor 59, L.B.S. Marg, Kurla West, Mumbai – 400070
10. Gurgaon-Galleria Market, Shop No. SG 03, Galleria Market, Gurgaon – 122022
11. Indore-Next Treasure Island Next Mall, Rabindranath Tagore Marg, Film Colony, Agarwal Nagar, Indore, MP 452001
12. Coimbatore-G 24 Prozone Mall, Sivanandhapuram, Saravanampatty, Coimbatore, Tamil Nadu 641035
13. Ludhiana-MBD Mall, Ground Floor, Firozpur Road, BRS Nagar, Ludhiana, Punjab, 141012
14. Hyderabad-L&T Metro Mall Punjagutta, Nagarjuna Hills, Punjagutta, Hyderabad, Telangana 500082
15. Chennai-Phoenix Market City, Lower Ground Floor Velachery Rd, Velachery, Chennai, Tamil Nadu 600042

Also Read: Big Basket Customer Care Number

 Air China Customer Care Prime Locations Near You


BR Patna Elphinstone, Elphinstone Picture Palace, Situated at East Gandhi Maidan, Moharampura Patna – 800004 Bihar


Dhillon SiAir China Customer Carreon Square, Zirakpur, Opp Mahindra Swami Motors, National Highway, Zirakpur, Mohali


1 Denise Gate, (Near Hotel KC Residency, Raghunath Bazaar) Veer Marg, Jammu


Connaught Circus, P – 14, Connaught Circus, Central Delhi


Crystal Palm, Jaipur,Plot No.: 2, Shakar Circle Sardar Patel Marg, C-Scheme, Jaipur


Ambience Mall, Shop No.: R7, Ambience Island, NH8, Gurgaon


DMRC Kaushambi, DMRC Kaushambi Metro Station Ground Floor Kaushambi. Ghaziabad- 201010


Amritsar Golden Temple, Plot no. 1615, 1616 / 1768, GaliKashmirian Jallian wala Bagh, Amritsar – 143001


City Center New Town, Unit No. A001, GF Rajarhat Distt North 24, Parganas, Kolkata

Best features that Air China Customer Care gives to its customers are;

  1. Working 24*7*365 days, without any lags and delays.
  2. Supporting different languages for the diverse population of India.
  3. Check your Air China Customer Care Balance online which can be used during transactions made via the Air China Customer Care.
  4. Recharge with Air China Customer Care money is easy and 100% safe into Air China Customer Care. Thus, Air China Customer Care offers the following toll-free options to phone subscribers which you can avail directly from the app or by contacting the Air China Customer Care number provided above.

Air China Customer Care Email Ids 24×7 Support

Air China Customer Care provides its valuable customers with an official Email ID for customer support to solve issues related to failed transactions, problems related to your shopping & online payment failures or any other issues. You can use the email id mentioned below to lodge complaints or inquire about SMS, Voice, Air China Customer Care DTH and Internet Data services (4G,3G and 2G) or contact Air China Customer Care Number. Apart from the customer care number the company provided an email address to communicate with their customers online.

Air China customer care Email Address

The customer can use the here displayed Harley email id to find the solutions of their queries. Through the email Id, you can contact the reputed designation holders of the corporation. Have a look here!!!! Those who are unable to solve their problems by contacting through Air China Customer Phone Number they may register their complaints or feedback to below given email ids;

Air China Customer Care Email Address

Air China Customer Care Email ID [email protected]

E-Mail Address of Air China

  1. Air China customer care E-mail id: [email protected]
  2. VIP E-mail: [email protected]
  3. Mail Box: Beijing international post office PO BOX:100071 – 666 P.R. China 100071
  4. Webmaster: [email protected]


Type of Query E-Mail Address
Online Booking [email protected]
Reservations [email protected]
Schedules, Passenger Aircraft Charter & Lease [email protected]
Sheba Miles(Ethiopian Frequent Flyer Program)  [email protected]
Technical Sales & Marketing [email protected]
Webmaster  [email protected].com


Cargo Operations

[email protected] with a copy to [email protected] export
[email protected] with a copy to [email protected] transit
Airline marketing training  [email protected]

Domestic Locations Email Id

City Name Air China E-Mail
Addis Ababa [email protected]
Arba Minch
Assosa [email protected]
Bahir Dar
Bale Robe  [email protected]
Bishoftu / Debrezeit [email protected]
Dessie  [email protected]
Kombolcha  [email protected]
Dire Dawa  [email protected]
Hawassa [email protected]
Jijiga  [email protected]
Jimma [email protected]
Lalibela [email protected]
Mekelle  [email protected]
Semera  [email protected]

Air China Email Id

Location Air China Contact Email Id
New Delhi [email protected]
Nepal [email protected]
Singapore [email protected]
South Africa
Switzerland [email protected]
New York [email protected]
China [email protected]
Brazil [email protected]

[email protected]

Australia [email protected]

You can also use the Air China Customer Care customer service email ids to write in to us. Here you can check the email- ids for Sales Enquiry and Service also. So what are you waiting for go through the site and enjoy the services of the company? Write you’re all issues on following e-mail Id or Air China Customer Care Number. Send E-mails via online banking account as it is the safest and securest way. These are E-mail Id addresses which are related to nature of enquiries such as ATM /Visa Debit Card Related Issues, NEFT/RTGS, Retail Banking / Home Loans/ Air China on Loans / Deposits and many more issues or contact Air China Customer Care Number. Customers who find it convenient to connect with the service provider via online mode can send an email on the below-placed email address. You can also send your feedback concerning the company’s products and services on the respective email address.

Also Read: Sony Customer Care Number

Thus, apart from the above email id which is for Air China Customer Care Number, Air China Customer Care customers can mail them in other ways like;

  • General Support: This service provides all the basic information to its customers like Air China Customer Care service centre location, Air China Customer Care warranty services and other follow up procedures or contact Air China Customer Care Number.
  • Technical Support: Those Air China Customer Care customers who are either not satisfied with the product specifications or are facing technical difficulties or troubleshooting problems can visit the section and contact Air China Customer Care Number.
  • Online Shop Enquiry: To get the live status of your digital orders to visit this section and get all the information you need or contact Air China Customer Care Number.

Air China Customer Care SMS Services 24×7 Toll-free

Air China Customer Care Credit Card SMS Services

Customers are not required to relate to the Customer Service Department directly for Credit Card Queries. Now you must acknowledge the details of SMS service of the Air China Customer Care Credit Card. You need to register your mobile number for using the SMS services or contact Air China Customer Care Number.

Send as SMS

The customer can easily get the Redressal of their queries through Air China customer care complaint number and SMS facility.

The team of help desk executives of the firm will respond you’re quick with proper solutions within a short span of time. To send an SMS, you need to follow the below-provided measure.

Air China SMS Service Details

Help To access a self-service menu with a list of all our help keywords, texts the word HELP to 611611.
Balance To check your current balance, text the word BALANCE to 611611.
Apn To update your data settings in order to send MMS and access the Internet, text APN to 611611.
Live Chat App To download My Account, text the word APP to 611611.
Due Date To see your Service End date, text the word DUE to 611611.
Dnc To stop receiving unwanted phone calls, text the word DNC to 611611.
Apps To browse a list of APPS, text the word APPS to 611611.
Ild To learn how to make International Long Distance calls, text ILD to 611611.
Store To locate the nearest retailers by zip code, text the word STORE to 611611.
Voicemail For instructions on setting up, retrieving, changing and resetting your voicemail password, text the word VOICEMAIL to 611611.
Wifi For instructions on setting up and managing Wi-Fi on your phone, text WIFI to 611611.
Byop To check if your phone is compatible with our network, text the word BYOP to 611611.
Four To get the last four digits of your serial number, text the word FOUR to 611611.
Reactivate To reactivate your service from any active mobile phone, text the word REACT to 611611.
Sim To learn how to install a SIM card into your phone, text the word SIM to 611611.
Port To transfer your number from another company or activate your service with a new number Text PORT to 611611.
Tutorial To get a handset tutorial, text TUTORIAL or your phone model to 611611.

Air China Track Order Via Mobile

This is a very unique facility that the company has provided. The customers earlier find it very difficult to know the date and time of their order to be reached to them. By this facility, Customers can now easily track their order and can get the idea up till when it will reach to them.

To track the order and sub-order you have to just send the SMS in the following manner: SMS hs18 status space order number to 51818.

SERVE For service requests
PRODUCT For product queries
REN For renewal related queries
MOTORCLAIM To register your Motor Claim
HAPPY To express your satisfaction
UNHAPPY If dissatisfied with our services
The representative shall call you back within a maximum of 2 hours. 8 am – 8 pm all days of the week.

 Air China Customer Care service

ATM Card Block Send a SMS BLOCKCARD <last 6 digit of card no> or BLOCKACCT < last 6 digit of account no > from your registered mobile no.
ATM PIN change Change your ATM PIN by Login into Internet Banking and using ATM Services option
Login password Generation Please use forgot password link available on the login page
Transaction password Generation Please login into Internet Banking and go to password management option and use the Transaction password generation option

Air China Customer Care Live Chat Support

To chat Live with Air China Customer Care executive, visit the below direct link and get all your queries solved with Air China Customer Care Live Chat feature.

Direct Link:  Air China Customer Care Live Chat

Note: The chat is available only in the selected hours i.e. Monday to Sunday from 8 am to 8 pm.

In the live chat section, you need to fill basic information like Name, email address, mobile number, serial number, the title of discussion and the problem description. The more the information you provide, the more helpful it is for the Air China Customer Care to resolve your issues or contact Air China Customer Care Number.

Also Read: Kenstar Customer Care Number

Registered Office Address of Air China Customer Care

Air China Customer Care Central Office Address

In case, you are still not getting an appropriate answer from Air China Customer Care for a related query, then you can also visit the Corporate Office, the address of which is here or contact Air China Customer Care Number. Customers who are facing queries and want to come out from it, they need to check out the above-stated contact numbers. Customers can interact with the locators by going through this head office address also.

Contact Ethiopian via Post

Customer Relations Management Office, P.O.BOX 1755, Addis Ababa

  • Air China Contact Number: +251 116 656 666
  • Air China Contact Number India: +0800 100 7947

For Passengers to or from the United States

You can use below address for complaints on Air China services to the Department of Transport (DOT)’s Aviation Consumer Protection Division.

  • Website: Aviation Consumer Protection
  • Mailing address: Aviation Consumer Protection Division, C-75U.S. Department of Transportation, 1200 New Jersey Ave, S.E

Ethiopian Head Office Address

Bole International Airport, Addis Ababa, Fax Number: 703 682 0573

Air China Office Address

11, Gr Flr, Rahul Tower, OppKanak Kala Part-2, Nr.Sima Hall, 100 Ft Prahlad Nagar Road, Satelite Ahmedabad, Gujarat 380015 India•Ph: 9998356853 / 8320431729 Air China Registered Office Address
Shop No 12, Sector 3 Market, RkPuram, Near Chawla Book Depot New Delhi , Delhi 110022.Ph-9211006767 Air China Registered Office Address
Opp. Acharya Degree College, Main Road, Zaheerabad. Dist : Sangareddy, Telangana 502220 India.•Ph: 9493281717 / 08451281717 Air China Registered Office Address
Shop No 1, Below Hotel Mani International, Jakkanpur, Opp. Nift Patna, Bihar 800001 India.•Ph: 8873005500 / 7765804776 Air China Registered Office Address
V3,Poonam Complex, Opp Jain Temple, Station Road, Bhilad Valsad, Gujarat 396105.•Ph: 8866998552 Air China Registered Office Address
Plot No-436, Lewis Road, Near Jyoti Motors, Bhubaneswar, Odisha 751001 Andorra Air China Registered Office Address
Shop No.21/15/A, Nr Bhagwati St Bazar Peth Pernem, Goa India.•Ph: 9422065088 Air China Registered Office Address
Shop No. 5, Pleasant Park, Sriniwas Bagarka Marg, Opp Saidev Hotel, J. B. Nagar, Andheri (E), Mumbai, Maharashtra 400059India.•Ph: +91 2228373073 Air China Registered Office Address
135a, Chetak Marg, Opposite Punjab National Bank Udaipur, Rajasthan  313001 India.•Ph: 9549295495 Air China Registered Office Address
Gf 5 Ohm Complex, Nr. Taksha Complex, Vasna Road Vadodara, Gujarat 390007.•Ph: 9408345686 Air China Registered Office Address

Air China Customer Care Number for Grievance Redressal

Air China Customer Care has a four-level grievance redressal system to make sure an aggrieved customer gets the best solution within a reasonable time frame.

Air China Customer Care Complaint Escalation

If customers have any complaints regarding the quality of Air China Customer Care products, then it will be solved by Air China Customer Care. The users need to escalate their complaint by submitting their forms provided in the company support page or contact the escalation officers through the Air China Customer Care Number mentioned above.

Grievance Officer Contact Information – India

If you choose to write to our Grievance Officer with complaints or concerns, you may use the contact information provided below to send correspondence via post or email.

Saurabh Pande, Grievance Officer, Endurance Web Solutions Pt. Ltd., Building No. 3, 5th Floor, Unit No. 501, North Wing IT, NESCO Complex, Western Express Highway, Goregaon (E), Mumbai 400063, Maharashtra, India

Air China Grievance Officer Details

In case you have any queries with regard to the privacy policy of the firm or have any kind of questions, then you have rights to change your personal details by approaching toe the grievance office, Mr Manu Annand, Grievance Officer. The queries will be sorted out within the duration of one month only from the receipt date of grievance.

What are you waiting for? Enjoy Exclusive benefits for Air China Customer Care!!

  1. Recharge/Bill
  2. Add Money
  3. Offer/Shopping
  4. Transfer Money
  5. Account
  6. BBPS
  8. Others

FAQs Related to Air China Customer Care Number

Air China Customer Care customers can either call on Air China Customer Care Number given above or mail to Air China Customer Care for their doubts and queries or contact Air China Customer Care Number.

How to cancel an order?

This is the most asked question on various Air China Customer Care portals and people can connect with Air China Customer Care Number to get the issues resolved or else follow the steps given below;

  • Log in to your account via the Air China Customer Care website and go to “My Orders” section to select the product for cancellation.

Note: An order can only be cancelled before its shipment from the respective warehouse. 

  • Choose the product eligible for cancellation and fill the asked details to proceed further.

How long does the cancellation process take?

The answer to this question is depends on the mode of transaction. If you choose to receive the payment to the same mood it could take up to 7 days. However, as per the Air China Customer Care official website, it usually will take 1-2 business days for the payment to process. I would recommend you wait for 7 days and then get in touch with Air China Customer Care via the Air China Customer Care Number shared above or via email or contact Air China Customer Care Number.

How to raise a replacement request?

Air China Customer Care has observed that not every customer wants to cancel the order, so they provide the facility of replacement of order under certain conditions or contact Air China Customer Care Number.

Note: The replacement request should be made within 10 days of receipt of the order.

In order to get the replacement, contact Air China Customer Care Number given above and get your issues resolved or contact Air China Customer Care Number.

What is Air China Customer Care Pre-order option in the Air China Customer Care official website?

Air China Customer Care provides its customers with the facility to pre-order the signature products which are dispatched on a priority basis after successful transaction by the customers or contact Air China Customer Care Number.


Booking and Ticketing FAQ’s

Ques 1:  Why for Every Economy Class Tickets, There Are Different Fares?

Ans: As, there are sub-cabin seat choices for the economy class at different rates, to know best offers, dial air china hotline 95583

Ques 2: Is It Necessary to Provide Phone Number for Tickets Booking?

Ans: Yes, because any changes regarding flights schedules can be communicated to you at your number.

Ques 3: How Many Tickets Are Required For Group Fares?

Ans: At least 10 or more are required in order to qualify for group fares.

Air China Check-In Related Queries

Ques 1: What Should Be The Validity Of Passport To Buy Tickets For International Flights?

Ans: After the date of flights except for the flights to (Hong Kong, Macao and Taiwan)., it must be valid for a minimum of 6 months.

Ques 2: If I Have Checked Baggage, Can I Check-In Online?

Ans: Yes, but make sure to visit the airport prior to some enough time to allow for check-in.

Ques 3: Can I Change My Seat Assignment After Checked In Online?

Ans: Yes. You can cancel your original check in and check in again, up to two hours prior to your flight departure time.

Air China Special Service Queries

Ques 1: If I Need Stretcher Facility, What To Do?

Ans: Contact Air China contact number at least 72 hours before the flight departure

Ques 2: How Many Charges Do I Need To Pay For Services To Unaccompanied Children?

Ans: RMB 260 or the equivalent in foreign currency will be charged for regional as well as international flights to unaccompanied children

Ques 3: If my child is flying by oneself, then what documents need to be provided?

Ans: All valid travel documents like tickets and receipts and the application for the unaccompanied children service are required.

The process to Purchase Ticket Online

If you are interested to buy the Air China flight tickets online, then follow the simple and shot process listed below-

  1. At the official website of Air China Airlines, you will be able to view the feature of flight booking
  2. Under which, you need to fill up the desired details for your preferred flight and continue for same.
  3. Next is to follow the booking formalities in order to complete the booking process.
  4. Finally, you are required to provide your payment details for issuing your flight ticket.
  5. Thereafter, the ticket will be finally issued and the user will be receiving the confirmation message of the email.
  6. If you face problems while following the process of air china flights booking, please contact on Air China Contact Number or go to the nearby air china airlines customer care office.

Please Have the Following Information Available:

  1. Your location – as exact as possible
  2. Your contact number and mail ID – preferably the ones you registered with Air China Customer Care for the quick response.
  3. Air China Customer Care vehicle description – colour, make, model and year
  4. Air China Customer Care vehicle plate number
  5. Insurance information, if requested

About Air China Private Limited

Air China came into existence on 1 July 1988. Its flight operations are based at Beijing Capital International Airport. As per the records, it provides destinations to around 90 million domestic and international passengers. Its route network extends throughout Asia to the Middle East, Western Europe, and North America. Its important international routes from Chengdu, Chongqing, Dalian, Kunming and Xiamen and It is listed in stock exchanges such as SSE: 601111 (Stock Code), HKSE: 00753 (Stock Code) and LSE: AIRC (Stock Code). It became successful in acquiring $19.3 million of shares from its troubled subsidiary Air Macau. By calling on Air China Contact Number, you can do inquires for the flight delays and schedule.

Hope, you get all the Air China Contact Number. Dial Air China Contact Number in order to inquire about its services. For getting detailed information about its services, you may visit its Official Site.

Air China Official Website

Website: Official Site

Also, download Air China Customer Care from play store, windows app store or IOS store via the given below direct links for your convenience or contact the Air China Customer Care Number provided above.

Air China Social Sites

You can also connect with the company’s social site besides calling on Air China customer care Bangalore by following the given links provided here.

  1. Facebook
  2. Twitter
  3. LinkedIn
  4. Google plus
  5. Instagram
  6. YouTube
  7. Weibo

Download Air China Customer Care Official Apps from the links given below to enjoy Air China Customer Care services.

My Air China Customer Care Download Link 1: Google Play Store

My Air China Customer Care Download Link 2: Download Apple Store

This is all you need to know about the Air China Customer Care Number. From all the information listed above, one can conclude that Air China Customer Care has made enough provisions to ensure that its customers can reach them easily. Also, the availability of online chat option by Air China Customer Care for its customers gives it a definite edge over its other competitors.  If you wish to add something which we haven’t, then leave it in the comments section below.

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Indian Customer Care
Air China Customer Care Number Toll Free Need to Contact Air China Customer Care Number? Then Get the Contact Details from Here. Summary Table Air China Official Website Official Site  Air China C


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